Shipping & Returns

Tall Mike Games is a one-man business based in Perth, WA. This page explains how we ship your order and how returns and refunds work. If something isn't covered here, email tallmikegames@gmail.com.

Dispatch times

Orders are packed and posted within 1 business day of payment (Monday to Friday, excluding Western Australian public holidays). It can take longer during Secret Lair drops, sales, public holidays or when order volumes are high. If there is a delay, we will email you.

Postage within Australia

Postage is calculated at checkout based on what is in your order, and the options available are shown before you pay. Higher-value orders are sent tracked. We ship within Australia only.

Tracking and delivery estimates

Tracking details are emailed once your order is posted, and can take a little while to activate. Delivery times are estimates, not guarantees. Location, remote routes, public holidays, weather and carrier delays are outside our control. If your order is running late, email us your order number and we will look into it.

Delivery address

Please check your address carefully at checkout. If you spot a mistake, email us straight away. We can't always change it once the order has been packed. If a parcel is returned to us because of an incorrect or incomplete address, you may need to pay to have it sent again.

How we pack

Every card goes in a sleeve and a toploader at minimum, then into a rigid mailer with a packing slip. Sealed product is packed to arrive in the condition it left here.

Combined orders

If you place more than one order, email us as soon as possible and we will combine them into one parcel where we can. Postage already paid is not automatically reduced, as postage also covers packaging and handling.

Damaged, lost or missing orders

If your order arrives damaged, take photos of the outer packaging and the items, and email them to us with your order number. Please keep the packaging until we have sorted it out. If your order hasn't arrived, email us. We will assess each case individually and put it right in line with the Australian Consumer Law.

Returns

You can return an item within 30 days of delivery. Please email us at tallmikegames@gmail.com first so we can arrange it, and don't send anything back without contacting us. Returned items must be in the same condition they were sent in.

Change of mind: you are welcome to return an item within 30 days, but return postage is paid by the buyer. Once it arrives back with us and we have checked it, we refund the item price. The original postage is not refunded for change-of-mind returns. Sealed product must be returned unopened.

Faulty, damaged, wrong or not as described: email us with your order number, a description of the problem and photos of the item and packaging. We may ask for the item to be returned so we can assess it. If the problem is confirmed, we pay for return postage and offer a replacement or refund, including the original postage.

Card condition

Cards are graded using our Card Condition Guide, so please check it and the listing photos before you order. We do not guarantee a particular grade from third-party grading companies such as PSA, Beckett or CGC. Minor print variations are normal and are not faults, but if a card is in a worse condition than listed, contact us and we will make it right.

Refunds

Approved refunds go back to your original payment method. Your bank or payment provider may take a few extra business days to show the refund.

Cancellations

Email us as soon as possible. If your order hasn't been packed or posted yet, we can cancel it. Once an order has been posted we can't recall it, but you can return it as described above.

Contact

Tall Mike Games, Perth, Western Australia. Email tallmikegames@gmail.com. Nothing in this policy limits your rights under the Australian Consumer Law.